Return, Exchange, Refund & Cancellation

Our policy is valid for 7 days from the date of product delivery. Unfortunately, if more than 7 days have passed since your item was delivered, we are unable to offer a refund or exchange.

Refund and Return Policy
Refunds or returns are only applicable in cases where the incorrect product has been delivered. If you have received the correct item as per your order, we regret to inform you that a refund or return will not be applicable.

Exchange Policy (Size-related Issues)
We offer an exchange facility for size-related concerns. To request an exchange, please email us at info@merchbodysoul.com within 7 days of receiving the product. Kindly include an image of the item received along with your request.

  • Exchanges are only applicable on your first order.
  • If your first order includes multiple shirts, exchange will be permitted for only one shirt.
  • Upon exchange approval, a shipping fee of Rs. 200 will be collected at the time of delivery. The exchanged shirt will be provided at no additional cost—only the shipping charge is payable.

To be eligible for an exchange:

  • The product must be unused and in its original condition.
  • It must be returned in the original packaging.
  • A receipt or proof of purchase must be provided.

Once we receive your exchange request via email, a return pickup will be scheduled. The exchanged product will be delivered within 5 to 7 business days.

Cancellation Policy:
Orders are final once printed or manufactured. For modifications, contact us promptly at info@merchbodysoul.com. If production hasn't started, we will accommodate changes. Once production begins, changes or cancellations are not possible.

If cancellation is necessary after acceptance, we will refund via the original payment method using Razorpay. You will receive a refund ID and details via email. Refunds typically reflect within 5-7 banking days. If not received, contact your bank or card issuer with the RRN ID provided by Razorpay.

Thank you for your understanding and cooperation. For any questions or further clarification, please reach out to us. We are here to ensure your experience is exceptional.